Shipping Policy

Shipping Policy

Last Updated: June 2026

At KHASSLOG, we are committed to delivering your orders safely, quickly, and efficiently across Pakistan. We work with trusted courier partners to ensure every order reaches you in excellent condition and within the estimated delivery timeframe.

Delivery Coverage

We proudly offer nationwide delivery across Pakistan.

Whether you're located in a major city or a remote area, we strive to deliver your order promptly and securely.

Order Confirmation

After placing your order:

  • Our team will contact you within 24 hours to confirm your order.
  • Orders are processed only after successful confirmation.
  • Please ensure that your phone number is accurate and accessible.

Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.
  • Orders placed on weekends or public holidays may require additional processing time.

Estimated Delivery Time

Location Delivery Time
Major Cities 2–4 Working Days
Other Cities & Remote Areas 3–5 Working Days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Nationwide Shipping: PKR 300

Shipping charges will be displayed during checkout before your order is completed.

Payment Methods

We currently accept:

  • Cash on Delivery (COD)
  • EasyPaisa
  • JazzCash
  • SadaPay

Cash on Delivery is available in most locations across Pakistan.

Order Tracking

Once your order has been dispatched, tracking information may be shared through:

  • WhatsApp
  • SMS
  • Phone Call

You may also contact our customer support team for shipment updates.

Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect shipping address
  • Recipient unavailable
  • Incorrect contact information

Additional delivery attempts or shipping charges may apply.

Delayed Deliveries

Although we work with reliable courier partners, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational issues

KHASSLOG is not responsible for delivery delays caused by third-party courier services.

Damaged Packages

If your package arrives damaged:

  1. Take clear photographs of the package and product immediately.
  2. Contact our customer support within 48 hours of receiving your order.
  3. Provide your order number along with the photographs.

Our team will investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

KHASSLOG
📧 Email: khasslogstore@gmail.com
📞 Phone: 0334 1111635
📍 Address: PCSIR Society Phase 2, Lahore, Pakistan