Shipping Policy

Shipping Policy

Last Updated: August 20, 2026

At KHASSLOG – The Premium Unstitched Collection, we are committed to delivering your orders safely and efficiently across Pakistan. We work with trusted courier partners to ensure your order reaches you within the estimated delivery timeframe.

1. Delivery Coverage

KHASSLOG offers nationwide delivery across Pakistan, including major cities, other cities, and selected remote areas.

Delivery availability may vary depending on the location and courier coverage.

2. Order Confirmation

After you place an order, our team may contact you within 24 hours to confirm your order.

Orders are processed after successful confirmation. Please ensure that your phone number and delivery information are accurate and accessible.

For Cash on Delivery (COD) orders, confirmation may be required before dispatch.

3. Order Processing

Confirmed orders are generally processed within 1–2 working days.

Orders placed on weekends or public holidays may require additional processing time.

Processing time refers to the time required to prepare and dispatch your order and does not include the delivery period.

4. Estimated Delivery Time

Our estimated delivery times are:

Delivery Area Estimated Delivery
Major Cities 2–4 Working Days
Other Cities & Remote Areas 3–5 Working Days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, high order volumes, security conditions, or other unforeseen circumstances.

5. Shipping Charges

Standard Nationwide Shipping: PKR 300

Applicable shipping charges will be displayed at checkout before you complete your order.

Free Delivery: Orders above PKR 8,000 qualify for free standard delivery, subject to the applicable terms of the offer.

6. Payment Methods

KHASSLOG currently accepts the payment methods available at checkout, which may include:

  • Cash on Delivery (COD)
  • Easypaisa
  • JazzCash

COD is available in most locations across Pakistan, subject to courier coverage and order verification.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through:

  • WhatsApp
  • SMS
  • Phone call
  • Other available communication channels

You may also contact our customer support team for assistance with your shipment.

8. Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Delivery may be delayed or unsuccessful if:

  • The delivery address is incorrect or incomplete.
  • The recipient is unavailable.
  • The provided phone number is incorrect or unreachable.
  • The customer refuses or fails to receive the order.

Additional delivery attempts or shipping charges may apply where applicable.

Repeated refusal of confirmed COD orders may also affect eligibility for future COD purchases.

9. Delayed Deliveries

We work with reliable courier partners; however, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational issues
  • Road closures or transportation disruptions
  • Security or other unforeseen circumstances

KHASSLOG will make reasonable efforts to assist with delayed shipments but cannot guarantee a specific delivery date.

10. Damaged Packages

If your package appears damaged when delivered, please:

  1. Take clear photographs of the package and product.
  2. Keep the original packaging.
  3. Contact KHASSLOG within 48 hours of receiving the order.
  4. Provide your order number and the relevant photographs.

Our team will review the matter and provide an appropriate resolution in accordance with our Refund & Exchange Policy.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the received package and products so our team can investigate and assist you.

12. Contact Us

For questions regarding shipping or your order, please contact us:

KHASSLOG – The Premium Unstitched Collection

Email: khasslogstore@gmail.com
Phone: +92 334 1111635
Address: Plot #1077/2-A, Street #2, Near Alnaqeeb Chowk, Nadirabad, Bedian Road, Lahore

Customer Support:
Monday – Saturday
10:00 AM – 8:00 PM