Privacy Policy

Last Updated: August 20, 2026

At KHASSLOG, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how KHASSLOG collects, uses, stores, and protects your information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

By using khasslog.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name
• Phone number
• Email address
• Billing address
• Shipping/delivery address
• Order and purchase details
• Account information
• Information you provide when contacting customer support
• Preferences or information you voluntarily provide to us

Payment Information

When you make a payment, payment-related information may be processed through the payment method or payment service provider selected at checkout.

KHASSLOG does not intentionally request or store complete payment card details unless such information is specifically required and securely handled through an authorized payment service.

For Cash on Delivery (COD) orders, we may collect the information necessary to verify, process, and deliver your order.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Referring website or source
• Date and time of visits
• General website usage and interaction information

This information may be used for website security, analytics, performance, and improving your overall shopping experience.

2. How We Use Your Information

KHASSLOG may use your information to:

• Process and fulfill your orders
• Confirm and verify orders
• Arrange delivery and shipment
• Process payments where applicable
• Communicate with you about your orders
• Provide customer support
• Respond to questions, requests, or complaints
• Manage your customer account
• Improve our website, products, services, and customer experience
• Prevent fraud, unauthorized activity, and misuse of our website
• Maintain website security and functionality
• Send order-related notifications
• Send promotional communications, offers, new collection announcements, and other marketing messages where permitted
• Analyze website traffic and customer interactions
• Comply with applicable legal and regulatory requirements

We will use personal information only for legitimate business purposes and in accordance with this Privacy Policy.

3. Marketing Communications

If you subscribe to our newsletter or otherwise provide permission to receive promotional communications, KHASSLOG may contact you by email, SMS, WhatsApp, or other available communication channels regarding:

• New products and collections
• Special offers and promotions
• Discounts
• Important brand announcements
• Other marketing communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you when necessary to provide important information regarding your orders, account, transactions, or customer service requests.

4. Cookies and Similar Technologies

KHASSLOG may use cookies and similar technologies to improve website functionality and your browsing experience.

Cookies may help us:

• Remember your preferences
• Maintain shopping cart and account functionality
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Provide relevant website features
• Support marketing and advertising activities where applicable

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

KHASSLOG does not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.

We may share necessary information with trusted service providers who help us operate our business, including:

• E-commerce and website service providers
• Payment processors and financial service providers
• Courier and delivery companies
• Order fulfillment and logistics providers
• Website analytics and technology providers
• Marketing and communication service providers
• Customer support service providers
• Professional advisers or service providers where necessary

For example, when you place an order, we may provide your name, phone number, delivery address, and relevant order details to the courier or logistics provider responsible for delivering your order.

We only share information that is reasonably necessary for the relevant service or business purpose.

We may also disclose information where required by law, legal process, court order, government authority, or where reasonably necessary to protect the rights, property, security, or safety of KHASSLOG, our customers, or others.

6. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party providers may have their own privacy policies and terms of service. KHASSLOG is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you use through our website.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

KHASSLOG may retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Complete transactions and maintain order records
• Provide customer support
• Maintain business and financial records
• Prevent fraud or misuse
• Resolve disputes
• Comply with applicable legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

9. Your Privacy Choices and Rights

Depending on applicable law and circumstances, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Ask questions about how your information is collected or used

Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

To make a privacy-related request, please contact us using the contact information provided below.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Cash on Delivery Orders

For Cash on Delivery orders, KHASSLOG may use the information provided during checkout to verify the order and coordinate delivery.

This may include contacting you by phone, SMS, WhatsApp, or another available communication method to confirm or provide updates regarding your order.

Your relevant delivery information may also be shared with the courier or logistics company responsible for fulfilling the order.

12. International Data Transfers

Some of our technology, payment, analytics, hosting, communication, or other service providers may process information through systems or locations outside Pakistan.

Where applicable, we take reasonable steps to ensure that information is handled securely and in accordance with applicable requirements.

13. Changes to This Privacy Policy

KHASSLOG may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable requirements.

When we make changes, the revised policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your information is handled, please contact us:

KHASSLOG – The Premium Unstitched Collection

Email: khasslogstore@gmail.com
Phone: +92 334 1111635
Address: Plot #1077/2-A, Street #2, Near Alnaqeeb Chowk, Nadirabad, Bedian Road, Lahore

Customer Support Hours:
Monday – Saturday
10:00 AM – 8:00 PM