Refund & Exchange Policy

Last Updated: August 20, 2026

At KHASSLOG – The Premium Unstitched Collection, we are committed to delivering quality products and providing a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for exchange, please review the policy below.

1. Exchange Policy

KHASSLOG offers exchanges within 15 days of receiving your order, subject to the conditions outlined below.

To be eligible for an exchange, the product must:

• Be unused and unstitched.
• Be in its original condition.
• Have all original packaging and tags intact.
• Not be washed, altered, cut, stitched, or damaged after delivery.
• Be accompanied by the original order number or proof of purchase.

Products that do not meet these conditions may not be accepted for exchange.

2. Exchange Process

To request an exchange:

1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number and the reason for the exchange.
3. Our team will review your request and may request photographs or other information where necessary.
4. Once the exchange is approved, our team will provide instructions for returning the product.
5. The replacement product will be dispatched after the returned product has been received and verified, subject to availability.

Exchange requests are subject to approval and the conditions of this policy.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Significantly different from the product ordered

please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

After verification, if the issue is confirmed to be our responsibility, KHASSLOG will arrange a replacement at no additional shipping cost to the customer.

4. Non-Exchangeable Products

The following products are not eligible for exchange:

• Used or worn products
• Stitched, cut, altered, or modified fabric
• Washed products
• Products damaged through customer handling or misuse
• Products without their original packaging or tags
• Products returned after the applicable exchange period
• Products that do not meet the eligibility requirements of this policy

For hygiene, quality-control, and product-integrity reasons, we reserve the right to reject an exchange request that does not meet our requirements.

5. Refund Policy

KHASSLOG primarily operates through Cash on Delivery (COD) and direct payment methods. Refunds are therefore generally not offered for change of mind or personal preference.

A refund may be considered in circumstances such as:

• The product becomes unavailable after payment has been received.
• A verified product issue cannot reasonably be resolved through an exchange or replacement.
• KHASSLOG is unable to fulfill a prepaid order.

Approved refunds will be processed through the original payment method where reasonably possible. The processing time may vary depending on the payment provider or financial institution.

6. Shipping Charges

• Original shipping charges are generally non-refundable.
• For exchanges requested due to customer preference or reasons not caused by KHASSLOG, applicable return or replacement shipping charges may be the customer's responsibility.
• If KHASSLOG sends an incorrect, damaged, or defective product, we will bear the applicable shipping costs for the replacement, subject to verification.

7. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, it cannot normally be cancelled and will instead be subject to the applicable provisions of this Refund & Exchange Policy.

For COD orders, repeated refusal of confirmed deliveries may affect eligibility for future COD orders.

8. Important Notes

Customers are encouraged to inspect their package and product promptly after delivery.

Exchange requests must be submitted within the applicable timeframe. Requests submitted after the specified period may not be accepted.

KHASSLOG reserves the right to inspect returned products before approving an exchange or replacement.

Product color may appear slightly different from website images due to photography, lighting, and individual screen settings. Minor variations in fabric texture or appearance may also occur naturally and do not necessarily constitute a defect.

9. Contact Us

For refund or exchange assistance, please contact us:

KHASSLOG – The Premium Unstitched Collection

Email: khasslogstore@gmail.com
Phone: +92 334 1111635
Address: Plot #1077/2-A, Street #2, Near Alnaqeeb Chowk, Nadirabad, Bedian Road, Lahore

Customer Support:
Monday – Saturday
10:00 AM – 8:00 PM