Refund & Exchange Policy

Refund & Exchange Policy

Last Updated: June 2026

At KHASSLOG, customer satisfaction is our highest priority. We are committed to providing premium-quality unstitched fabrics and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.

Exchange Eligibility

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange, the product must:

  • Be unused and unstitched.
  • Be in its original condition.
  • Include all original packaging and tags.
  • Be accompanied by proof of purchase or order confirmation.

Exchange Process

If you wish to exchange a product:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide your order number along with the reason for the exchange.
  3. Our support team will review your request and guide you through the process.
  4. Once approved, your replacement product will be dispatched as soon as possible.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please notify us within 48 hours of delivery by emailing us with clear photographs of the product and its packaging.

After verification, we will arrange a replacement at no additional cost.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Used or worn products
  • Stitched or altered fabric
  • Products damaged after delivery due to customer handling
  • Exchange requests submitted after 7 days of delivery
  • Items returned without original packaging or tags

Refund Policy

As we primarily operate through Cash on Delivery (COD) and direct payment methods, refunds are generally not offered unless:

  • The ordered product becomes unavailable after payment has been received.
  • A verified issue cannot be resolved through a replacement or exchange.

Approved refunds will be processed through the original payment method whenever applicable.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Exchange shipping charges may apply depending on the reason for the exchange.
  • If the mistake is on our end (incorrect or defective product), KHASSLOG will bear all shipping costs associated with the replacement.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will instead fall under this Refund & Exchange Policy.

Contact Us

If you have any questions regarding refunds or exchanges, please contact us:

KHASSLOG
📧 Email: khasslogstore@gmail.com
📞 Phone: 0334 1111635
📍 Address: PCSIR Society Phase 2, Lahore, Pakistan