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Need assistance? Our dedicated support team is here to make your KHASSLOG experience seamless. Reach out to us via chat for quick assistance, or email us anytime. We’ll be happy to assist you and respond within 24 hours.
Pre Sale Questions
Q: What type of fabrics does KHASSLOG offer?
KHASSLOG offers a premium selection of unstitched fabrics, including Boski, Cotton, and Wash & Wear, carefully selected for quality, comfort, and timeless style.
Q: Is KHASSLOG available for delivery across Pakistan?
Yes. We offer nationwide delivery across Pakistan, including major cities and selected remote areas. Delivery times may vary depending on your location.
Q: Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available in most areas of Pakistan, subject to courier coverage and order verification.
Q: How long does delivery take?
Orders are generally processed within 1–2 working days. Delivery usually takes 2–4 working days for major cities and 3–5 working days for other cities and remote areas.
Q: What is your exchange policy?
We offer exchanges within 7 days of receiving your order, provided the product is unused, unstitched, in its original condition, and meets the requirements of our Refund & Exchange Policy.
Q: What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your order with your order number and clear photos of the product and packaging. Once verified, we’ll assist you with a suitable replacement or resolution.
Q: How can I track my order?
Once your order has been dispatched, tracking details may be shared with you through WhatsApp, SMS, or another available communication channel. You can also contact our support team for an update.
Q: Can I cancel my order?
Yes. You can request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Q: Do the actual fabric colors look exactly like the website images?
We make every effort to display our products accurately. However, colors may appear slightly different due to photography, lighting, and individual screen settings. Minor variations in fabric texture may also naturally occur.
Q: How can I contact KHASSLOG for assistance?
You can contact our customer support team through WhatsApp, phone, or email. We’re happy to assist you with product information, orders, delivery, exchanges, and other queries.
Email: khasslogstore@gmail.com
Phone: +92 334 1111635
Support Hours: Monday–Saturday, 10:00 AM–8:00 PM